A national delivery platform means more than facilities and vehicles. It’s also about providing a consistent customer experience for operations, billing, reporting and efficiency. Our experience indicates that thorough reporting, driven by adherence to best practices, is a key to successful customer engagements. To that end we offer a comprehensive suite of management reports, including:
- Over/short/damaged freight information.
- On-time performance reporting, including the ability to track the impact of freight release times on the customer’s delivery times.
- Level of service reporting for non-scheduled distribution, including first attempt delivery percentages and re-delivery reporting by reason code.